Long Distance America

Frequently Asked Questions

 

Q. When will my service switch to Long Distance America?

A. Orders are typically completed within 10 business days, but we will complete the switch as soon as possible. There will be no interruption in your service while this change takes place.

Q. Do I need to contact my prior long distance providers to cancel service with them?

A. Long Distance America will handle the entire process of switching your long distance service for you.

Q. When will my previous provider stop billing me?

A. Your prior long distance provider will, at some point, send you a final bill. Your previous provider should not bill you for the same time period you are with Long Distance America. If you have further questions about their final bill, you should call your previous provider.

Q. How do I add more of my lines to Long Distance America?

A. To add more lines to your Long Distance America account, please call our Customer Service Order Department at 1-866-469-0829.

Q. Whom do I call if I have a question about my bill or need additional information?

A. Our Customer Service Representatives will be able to assist you Mondays through Fridays from 8:00 a.m. to 5:00 p.m. (Central Time). If you have any questions, please feel free to call our Customer Service Department at 1-877-453-4368.

Q. What should I do if I want to cancel my service?

A. Simply contact our Customer Service Department at 1-877-453-4368. Remember that there is a delay between the time you change over your service and the billing for your present service stops. Until such time as this changeover occurs, Long Distance America will continue to bill you for services you use. You will not be double-billed by Long Distance America.

Q. Will I be charged a penalty if I cancel my service?

A. No. Long Distance America does not charge early-termination or any other penalties. You can add new services or cancel existing services as you see fit. Once your services have been canceled by us, any monthly fees that are part of your service will automatically stop.